



Shipping Information
Return Policy
Warranty
Low Price Guarantee
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitors website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
Discounts
Order quantities of 10+ qualify for additional discount. Please contact us for a personalized quote today!
FAQs
Warranty
Security Boss Manufacturing LLC® 6-Year Limited
No Fault Warranty ON All Parts
Includes Misuse or Neglect Flap Warranty
- 1st year - 100% all parts
- 2nd year - 50% all parts
- 3rd year - 40% all parts
- 4th year - 30% all parts
- 5th year - 20 % all parts
- 6th year - 10% all parts
Shipping and Returns
Shipping Information
Shipping Fees:
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- All orders ship free!
Processing Time:
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- Residential Pet Doors:
- Hand made to order – Ship between 1-3 business days.
- Commercial/Kennel Doors
- Hand made to order – Ship between 5-10 business days.
- Patio Inserts:
- Hand made to order – Ship between 5-10 business days.
- Residential Pet Doors:
Cancellations:
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- You may cancel your order at anytime within 24 hours at zero cost.
- Cancellations after 24 hours are not guaranteed and at the discretion of Security Boss Manufacturing.
- A 16% restocking fee will apply if the cancellation is accepted.
Shipment:
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- All orders are shipped via UPS Ground
- Transit times vary as all shipment originate from Wisconsin.
Tracking Information:
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- Once shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.
If you have additional shipping questions, contact our support team at hello@omniapaws.com or 248-242-5548
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Return Policy
We want you to love your purchase! If you're not satisfied, here's what you need to know about our return policy:
Eligibility:
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- Items within 30 days of shipment are eligible for return.
- Products must be new, unopened, uninstalled, and in their original packaging.
- A 16% restocking fee will apply.
- Items between 30 and 60 days of shipment are at the discretion of Security Boss Manufacturing and OmniaPaws.
- Security Boss Manufacturing and OmniaPaws reserve the right to refuse the return.
- If accepted, products must be new, unopened, uninstalled, and in their original packaging.
- A 26% restocking fee will apply.
- Items within 30 days of shipment are eligible for return.
Non-Returnable Items:
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- All custom products are non-returnable and non-refundable.
- Patio Inserts are not eligible for return or exchange.
Damaged/Defective Products:
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- Security Boss Manufacturing and OmniaPaws will cover 100% of returns or exchanges due to manufacturer defects.
Process:
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- Contact us at hello@omniapaws.com to initiate a return.
- Include your order number, item details, and reason for the return.
- Once approved, you’ll receive instructions for mailing your return.
Refund:
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- Refunds are issued to the original payment method within 21 days of receiving the returned item.
- Shipping fees are non-refundable.
Exchanges:
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- Items within 30 days of shipment are eligible for exchange.
- Products must be new, unopened, uninstalled, and in their original packaging.
- A 16% restocking fee will apply.
- Return shipping is the responsibility of the customer.
- Items between 30 and 60 days of shipment are at the discretion of Security Boss Manufacturing and OmniaPaws.
- Security Boss Manufacturing and OmniaPaws reserve the right to refuse the exchange.
- If accepted, products must be new, unopened, uninstalled, and in their original packaging.
- A 26% restocking fee will apply.
- Return shipping is the responsibility of the customer.
- Items within 30 days of shipment are eligible for exchange.
Please reach out to us at hello@omniapaws.com for any further assistance. Your satisfaction is our priority!
Shipping Information
Returns and Exchanges
