Order Confirmation & Shipment

Order Confirmation

Once your order is placed, we will promptly send you an order confirmation e-mail. This serves as a confirmation that we have received your order and have pre-authorized your credit card for the purchase. We understand the excitement of receiving your new products, so we waste no time in checking with our suppliers to ensure that your items are in stock and available for immediate shipment.

If for any reason your item happens to be on backorder or unavailable, we will promptly notify you via e-mail. In such cases, we will void the pre-authorization on your credit card and work with you to find a suitable solution. Our goal is to keep you informed and ensure a hassle-free shopping experience.

Order Shipment

If your order is in stock and we have successfully processed the charges to your credit card, you can expect your order to be shipped within five business days from the date of your purchase. We know how exciting it is to receive your new items, so we make it our priority to fulfill orders quickly.

Rest assured, once your order has been shipped, we will send you a confirmation e-mail containing the tracking information. This will allow you to monitor the progress of your delivery. In the unlikely event that you do not receive tracking information within six business days, please don't hesitate to contact us at hello@omniapaws.com. We're here to help and provide you with the support you need.

Thank you for choosing OmniaPaws. We appreciate your business and look forward to bringing you joy with our high-quality products. If you have any further questions or concerns, please feel free to reach out to us. Happy shopping!

Kennel Shipment

 Receiving Your Shipment

As soon as your order leaves our warehouse we will email you you’re tracking number. When we ship your order, it will arrive on a pallet delivered by a commercial LTL carrier. The trucks are usually semis / tractor trailers / full size 18 wheelers. If you need residential delivery, we recommend having some help onsite when your shipment arrives. The freight company will call you a day or so before they deliver to schedule a time to deliver. The pallets of kennels can be unwrapped on the truck and each kennel panel can then be easily lifted off the truck. Please count all parts in on the day your order is received. If there is a discrepancy you must let us know within 48 hours so a freight claim can be filed with the company.

If your order is in stock, it will usually ship within 1 to 2 days from when we receive payment. While we don’t guarantee a specific ship date due to workload and material availability, we will give you our best estimate. Feel free to call us for an update on your order.

Transit Times

The estimated transit time for your shipment varies on where you are located. Some shipments will arrive by the next day and some may take 5 to 10 days. Delivery dates are not guaranteed by the freight carriers and they can sometimes vary a few days. Feel free to call us for assistance with tracking your shipment.

Freight Damaged

While most of our shipments arrive in good condition, if you do have damage you must note it on the paperwork when you sign for your shipment. If you do not note the damage, we will not be able to open a claim with the carrier. Please keep the damaged part but do not discard the damaged item because the carrier may want to inspect it. We will also need you to send us pictures of the damage via email to assist in the claims process. We will send replacement parts as soon as we have all the information to file a claim with the carrier.