TK Products Shipping and Returns Policy

 

Shipping Information

Shipping Fees:

• • All Orders over $1000 ship free!
  • All orders under $1000 follow the following price structure based on Order Value:
    • $1.00 – $145.00 = $22.00
    • $145.01 - $1000.00 = $195.00

Processing Time:

• • Kennels and Accessories:
  • Ship between 3-5 business days.

Cancellations:

• • You may cancel your order at anytime within 24 hours at zero cost.
  • Cancellations after 24 hours are not guaranteed and at the discretion of TK Products.
    • A 25% restocking fee will apply if the cancellation is accepted.

Shipment:

• • All orders are shipped via Estes Express Ground
  • Transit times vary as all shipment originate from Michigan.

Tracking Information:

• • Once shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress. 

Receiving Your Shipment:

• • When your order is shipped, it will arrive on a pallet delivered by a commercial LTL carrier. The trucks are usually semis / tractor trailers / full size 18 wheelers. If you need residential delivery, we recommend having some help onsite when your shipment arrives. The freight company will call you a day or so before they deliver to schedule a time to deliver. The pallets of kennels can be unwrapped on the truck and each kennel panel can then be easily lifted off the truck. 
    • Please count all parts in on the day your order is received. 
    • If there is a discrepancy you must let us know within 48 hours so a freight claim can be filed with the company.

Shipment Inspection:

• • While shipments arrive in good condition, if you do have damage, you must note it on the paperwork when you sign for your shipment. If you do not note the damage, we will not be able to open a claim with the carrier.
  • Please keep the damaged part but do not discard the damaged item because the carrier may want to inspect it. 
    • We will also need you to send us pictures of the damage via email to assist in the claims process. 
    • We will send replacement parts as soon as we have all the information to file a claim with the carrier.

If you have additional shipping questions, contact our support team at hello@omniapaws.com or 248-242-5548

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Return Policy

We want you to love your purchase! If you're not satisfied, here's what you need to know about our return policy:

Eligibility:

• • Items within 30 days of shipment are eligible for return.
  • Products must be new, unopened, uninstalled, and in their original packaging.
  • A 25% restocking fee will apply

Damaged/Defective Products:

• • TK Products and OmniaPaws will cover 100% of returns or exchanges due to manufacturer defects.

Process:

1. 1. Contact us at hello@omniapaws.com to initiate a return.
   2. Include your order number, item details, and reason for the return.
   3. Once approved, you’ll receive instructions for mailing your return.

Refund:

• • Refunds are issued to the original payment method within 21 days of receiving the returned item.
  • Shipping fees are non-refundable.

Exchanges:

• • Items within 30 days of shipment are eligible for exchange.
    • Products must be new, unopened, uninstalled, and in their original packaging.
    • A 25% restocking fee will apply.
    • Return shipping is the responsibility of the customer.

Please reach out to us at hello@omniapaws.com for any further assistance. Your satisfaction is our priority!