Returns/Exchanges
At OmniaPaws, we strive to ensure customer satisfaction with every product we sell. Below is our return and exchange policy for the brands we carry.
General Return & Exchange Guidelines
- Items are eligible for return or exchange within 30 days of receipt.
- The product must be unused, in its original condition, and include all original packaging and accessories.
- Return shipping fees are the responsibility of the customer unless the product is defective, or an incorrect item was shipped.
- All cancellations/returns/exchanges after 24 hours of when order was placed are subject to a 25% restocking fee.
- Exception: if the product received is damaged or the incorrect product was received, OmniaPaws will send replacement products.
Non-returnable Items
- Personalized or custom-made items
- Products showing signs of use or wear
- Clearance or discontinued items
Brand-Specific Policies
Bowsers Pet Products
- All items are final sale and are not eligible for return/exchange.
Gorilla Dog Beds
- All items are final sale and are not eligible for return/exchange.
TK Products
- All items are final sale and are not eligible for return/exchange.
How to Request a Return/Exchange
- Contact Us
Email or call our customer support team with your order number and details about your return or exchange request.
- Approval & Instructions
Once your request is approved, we will provide return instructions, including the address for sending the item back.
- Processing the Return
Refunds will be issued to the original payment method within 5–7 business days after we receive and inspect the item.
Defective or Damaged Items
If your product arrives defective or damaged, please notify us within 48 hours with photos of the product and packaging. We’ll arrange for a replacement or issue a full refund for the item.
For further assistance, reach out to our customer support team at 248-242-5548 or hello@omniapaws.com, and we’ll be happy to help!
Thank you for choosing OmniaPaws.
Shipping Information
Bowsers Pet Products:
- UPS Ground - Free Shipping
- Crates - Ships in 3-5 business days
- Beds - Ships in 7-14 business days
Dakota 283
- UPS Ground - Free Shipping
- Ships in 3-5 business days
Gorilla Dog Beds:
- UPS Ground - Free Shipping
- Ships in 7-14 business days
Security Boss Pet Doors:
- UPS Ground - Free Shipping
- Residential Pet Doors - Ships in 3-5 business days
- Commerical/Kennel Doors - Ships in 7-14 business days
TK Products:
- Estes Express - Block Rate Shipping
- Ships in 7-14 business days
- Order Value Based Shipping
- $1.00-$145.99 – $20.00
- $146.00 – $1000.99 – $195.00
- $1001.00 – $2000.99 – $295.00
- $2001.00 – $5000.99 – $495.00
- $5001 – UP – $695.00
Zinger Sport Dog Gear
- UPS Ground - Free Shipping
- Ships in 3-5 business days
