Security Boss Manufacturing

• Shipping and Returns Shipping and Returns

  Security Boss Shipping and Returns Policy

  
  

  Shipping Information

  Shipping Fees: 

  • • All orders ship free!

  Processing Time:

  • • Residential Pet Doors:
      • Hand made to order – Ship between 1-3 business days.
    • Commercial/Kennel Doors
      • Hand made to order – Ship between 5-10 business days.
    • Patio Inserts:
      • Hand made to order – Ship between 5-10 business days.

  Shipment:

  • • All orders are shipped via UPS Ground
    • Transit times vary as all shipment originate from Wisconsin.

  Tracking Information:

  • • Once shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress. 

  If you have additional shipping questions, contact our support team at hello@omniapaws.com or 248-242-5548

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  Return Policy

  We want you to love your purchase! If you're not satisfied, here's what you need to know about our return policy:

  Eligibility:

  • • Items within 30 days of shipment are eligible for return.
      • Products must be new, unopened, uninstalled, and in their original packaging.
      • A 16% restocking fee will apply.
    • Items between 30 and 60 days of shipment are at the discretion of Security Boss Manufacturing and OmniaPaws.
      • Security Boss Manufacturing and OmniaPaws reserve the right to refuse the return.
      • If accepted, products must be new, unopened, uninstalled, and in their original packaging.
      • A 26% restocking fee will apply.

  Non-Returnable Items:

  • • All custom products are non-returnable and non-refundable.
    • Patio Inserts are not eligible for return or exchange.

  Damaged/Defective Products:

  • • Security Boss Manufacturing and OmniaPaws will cover 100% of returns or exchanges due to manufacturer defects.

  Process:

  1. 1. Contact us at hello@omniapaws.com to initiate a return.
     2. Include your order number, item details, and reason for the return.
     3. Once approved, you’ll receive instructions for mailing your return. 

  Refund:

  • • Refunds are issued to the original payment method within 21 days of receiving the returned item.
    • Shipping fees are non-refundable.

  Exchanges:

  • • Items within 30 days of shipment are eligible for exchange.
      • Products must be new, unopened, uninstalled, and in their original packaging.
      • A 16% restocking fee will apply.
      • Return shipping is the responsibility of the customer.
    • Items between 30 and 60 days of shipment are at the discretion of Security Boss Manufacturing and OmniaPaws.
      • Security Boss Manufacturing and OmniaPaws reserve the right to refuse the exchange.
      • If accepted, products must be new, unopened, uninstalled, and in their original packaging.
      • A 26% restocking fee will apply.
      • Return shipping is the responsibility of the customer.

  Please reach out to us at hello@omniapaws.com for any further assistance. Your satisfaction is our priority!

• Low Price Guarantee Low Price Guarantee

  Low Price Guarantee

  We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

  To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

  Our 100% Price Guarantee has some limitations:

  • You must purchase the item from our website before requesting your Price Match Guarantee
  • Promotions such as rebates and buy one, get one free offers are not eligible
  • The item must be in stock on the competitors website
  • The competitor must be an online store, they may not have a retail location
  • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
  • The competitor must be an Authorized Retailer of the product in question
  • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
• Warranty Information Warranty Information

  Security Boss Pet Door Warranty

  

  Security Boss Manufacturing LLC® 6-Year Limited

  No Fault Warranty ON All Parts

  Includes Misuse or Neglect Flap Warranty

   

  MaxSeal® Wall Models MaxSeal® Door Models

  MaxSeal® French Pet Door Models MaxSeal® Custom Made Door and Wall Models

  Security Boss® Pet Screen Doors SB Patio Inserts SB Window Inserts

  SB Standard Pet Doors

   

  The Security Boss Manufacturing LLC® 6-Year Warranty guarantees to the original consumer / purchaser of our Security Boss Pet Door Models listed above, a limited no fault warranty that covers all parts and components to be free of defects in material and workmanship under normal use and service for a period of six years from the date of purchase, under the ownership of the original purchaser. We agree to replace or repair at our expense if found to be defective in workmanship or material per the schedule below, subject to inspection by Security Boss Manufacturing LLC® personnel. See Notes below. This warranty is not transferable.

  • 1st year - 100% all parts
  • 2nd year - 50% all parts
  • 3rd year - 40% all parts
  • 4th year - 30% all parts
  • 5th year - 20 % all parts
  • 6th year - 10% all parts 

  Note 1: Flaps that are damaged by USE or NEGLECT will be covered under a 1-warranty (Misuse or Neglect Flap Warranty). We will pay 20% of the current retail price for replacement. Digital image proof may be requested.

   

  Note 2: Sliding Glass Door Inserts and Window Inserts are warranted under schedule above with the exception of pet doors from other manufacturers that are used in SB products.

  Flaps are component pieces of the MaxSeal and Pet Screen Door and designed to be maintained and replaceable when needed through normal use and service.

  All defective products or part may be sent, freight prepaid, to Security Boss Manufacturing LLC® for replacement or repair under this warranty. Proof of purchase date must accompany any returned item. Manufacturer's liability on any claim shall not exceed the cost of the product or component piece replacement cost. Security Boss Manufacturing LLC® does not cover or pay for the loss of time, labor, inconvenience, loss of use of your product, or any incidental or consequential damages.

   

  Notes: Rain guards are an accessory not manufactured by Security Boss Manufacturing LLC®. These are not covered under the manufacturer's warranty.

  This warranty replaces any and all previous warranties, either written, oral, or implied, and is the only warranty made by this company.

  For questions regarding our warranty please contact OmniaPaws LLC at 248-242-5548

PRODUCT DESCRIPTION

Description

Features

Installation

Security Boss ^® In-the-Glass Model Pet Door should only be installed by a professional in the glass industry. Security Boss^® and OmniaPaws does not guarantee any installation of our pet doors. The uniqueness of the installation situation makes it imperative that you work only with professionals that have experience and are bonded. As the manufacturer of the In-the-Glass Model Pet Door, we warranty the pet door only, not the medium that it is installed.
  
Manufacturers Note: The MaxSeal In-the-Glass Model Pet Door is designed to be installed by professional glass glaziers that have experience installing pet doors into glass. For this reason, this product is only sold under the assumption that a professional will be installing this product. It is NOT designed for the homeowner, handyman or building contractor to install.

If you are unsure how to order the correct IN-Glass pet door we highly recommend calling a glass professional in your area. They typically will come out to your house to take needed measurements so that you can place your order or if you prefer simply to contact one of our listed IN-Glass installers and they can handle the entire process for you.

MaxSeal / MaxSeal Pro In-Glass Installation Instructions

FAQs

How do I choose the right size door for my pet?

Please feel free to use the Pet Door Sizing Tool on many of our product pages as a guide. Remember that you want to select a pet door that will clear the tallest pet's shoulders by 1.5-2"...and have a low enough step over rise to allow for easy navigation given the pets breed, age and mobility now and in the future.

The sizing tool below is a good starting point for determining the best size dog door for your pet. These are only recommendations; you know your pet best. Certain factors may alter these recommendations such as step-down distance to outside ground level, multiple pet use and thickness of wall.

Do I need a Single or Dual Flap Model?

Most customers select the dual flap model if the dog door leads directly to the outside or to an unheated garage. The dual flap version will provide superior insulation, while the single flap is used for very temperate climates, going from one room to another within the house or if from porches and lanais to the outside.

Remember, a dog door is an open access to the outdoors, you may be rest easier with the seal and barrier of a dual flap model.

Do Smaller pets, like cats, have any problems using larger pet door sizes?

We have numerous customers who have multiple pets. Even the largest, Behemoth, size can be used by the household cat. You will notice that while dogs go head first through the doggie door flaps, cats will use their paws to gently push the corner of the flap.

Disclaimers

Child Safety:
OmniaPaws, LLC., recommends that households with small children need to exercise proper judgment with leaving their children unattended in any area with a pet door. Pet Doors come with locking panels and locking devices, using these devices minimizes any risk, but does not replace proper parental supervision.

Installation:
We recommend that any consumer that installs their own pet door wear eye protection and be familiar with the construction procedures and tools of installing a pet door.

Magnets:
Virtually all doors use magnets for the activation of the pet door as well as in the sealing of the flaps. Customers with certain medical devices, for example; Pace Maker patients, should consult their physician.

Self Adjusting Fit
Accommodates Doors 1 1/4" - 2" thick

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