Security Boss Shipping and Returns Policy

Shipping Information

Shipping Fees: 

• • All orders ship free!

Processing Time:

• • Residential Pet Doors:
    • Hand made to order – Ship between 1-3 business days.
  • Commercial/Kennel Doors
    • Hand made to order – Ship between 5-10 business days.
  • Patio Inserts:
    • Hand made to order – Ship between 5-10 business days.

Cancellations:

• • You may cancel your order at anytime within 24 hours at zero cost.
  • Cancellations after 24 hours are not guaranteed and at the discretion of Security Boss Manufacturing.
    • A 16% restocking fee will apply if the cancellation is accepted.

Shipment:

• • All orders are shipped via UPS Ground
  • Transit times vary as all shipment originate from Wisconsin.

Tracking Information:

• • Once shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress. 

If you have additional shipping questions, contact our support team at hello@omniapaws.com or 248-242-5548

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Return Policy

We want you to love your purchase! If you're not satisfied, here's what you need to know about our return policy:

Eligibility:

• • Items within 30 days of shipment are eligible for return.
    • Products must be new, unopened, uninstalled, and in their original packaging.
    • A 16% restocking fee will apply.
  • Items between 30 and 60 days of shipment are at the discretion of Security Boss Manufacturing and OmniaPaws.
    • Security Boss Manufacturing and OmniaPaws reserve the right to refuse the return.
    • If accepted, products must be new, unopened, uninstalled, and in their original packaging.
    • A 26% restocking fee will apply.

Non-Returnable Items:

• • All custom products are non-returnable and non-refundable.
  • Patio Inserts are not eligible for return or exchange.

Damaged/Defective Products:

• • Security Boss Manufacturing and OmniaPaws will cover 100% of returns or exchanges due to manufacturer defects.

Process:

1. 1. Contact us at hello@omniapaws.com to initiate a return.
   2. Include your order number, item details, and reason for the return.
   3. Once approved, you’ll receive instructions for mailing your return. 

Refund:

• • Refunds are issued to the original payment method within 21 days of receiving the returned item.
  • Shipping fees are non-refundable.

Exchanges:

• • Items within 30 days of shipment are eligible for exchange.
    • Products must be new, unopened, uninstalled, and in their original packaging.
    • A 16% restocking fee will apply.
    • Return shipping is the responsibility of the customer.
  • Items between 30 and 60 days of shipment are at the discretion of Security Boss Manufacturing and OmniaPaws.
    • Security Boss Manufacturing and OmniaPaws reserve the right to refuse the exchange.
    • If accepted, products must be new, unopened, uninstalled, and in their original packaging.
    • A 26% restocking fee will apply.
    • Return shipping is the responsibility of the customer.

Please reach out to us at hello@omniapaws.com for any further assistance. Your satisfaction is our priority!