Dakota 283 Shipping and Returns Policy

Shipping Information 

Processing Time:

    • Crates/Kennels and Accessories:
    • Ship between 3-5 business days.

Shipment:

    • All orders are shipped via UPS Ground
    • Transit times vary as all shipment originate from Pennsylvania.

Tracking Information:

    • Once shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress. 

If you have additional shipping questions, contact our support team at hello@omniapaws.com or 248-242-5548

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Return Policy

We want you to love your purchase! If you're not satisfied, here's what you need to know about our return policy:

Eligibility:

    • Items within 30 days of shipment are eligible for return.
    • Products must be new, unused, and in their original packaging.
    • A 30% restocking fee will apply.

Damaged/Defective Products:

    • Dakota 283 and OmniaPaws will cover 100% of returns or exchanges due to manufacturer defects.

Process:

    1. Contact us at hello@omniapaws.com to initiate a return.
    2. Include your order number, item details, and reason for the return.
    3. Once approved, you’ll receive instructions for mailing your return.

Refund:

    • Refunds are issued to the original payment method within 21 days of receiving the returned item.
    • Shipping fees are non-refundable.

Exchanges:

    • Items within 30 days of shipment are eligible for return.
    • Products must be new, unused, and in their original packaging.
    • A 30% restocking fee will apply.
    • Return shipping is the responsibility of the customer.

Please reach out to us at hello@omniapaws.com for any further assistance. Your satisfaction is our priority!