Bowsers Shipping and Returns Policy

Shipping Information

Shipping Fees:

    • All orders ship free!

Processing Time:

    • Dog Beds:
      • Hand made to order – Ship between 7-14 business days.
    •  Dog Crates
      • Ready to ship - Ships within 5 business days.

Shipment:

    • All orders are shipped via UPS Ground
    • Transit times vary as all shipment originate from New York.

Tracking Information:

    • Once shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress. 

If you have additional shipping questions, contact our support team at hello@omniapaws.com or 248-242-5548

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Return Policy

We want you to love your purchase! If you're not satisfied, here's what you need to know about our return policy:

Eligibility:

    • Items must be returned within 30 days of shipment.
      • Products must be unused, unworn, and in their original packaging with all tags intact.
      • Returns for “buyers-remorse” or incorrectly sized items are not eligible for return. 
        • Please use all the available resources on our website prior to making a purchase.

Non-Returnable Items:

    • All items are final sale unless:
      1. the product was delivered damaged or defective.
      2. the incorrect product was received.

Damaged/Defective Products:

    • Bowsers Pet Products and OmniaPaws will cover 100% of returns or exchanges due to manufacturer defects.

Process:

    1. Contact us at hello@omniapaws.com to initiate a return.
    2. Include your order number, item details, and reason for the return.
    3. Once approved, you’ll receive instructions for mailing your return.

Refund:

    • Refunds are issued to the original payment method within 21 days of receiving the returned item.
    • Shipping fees are non-refundable.

Exchanges:

    • Only defective or damaged products are eligible for exchange.

Please reach out to us at hello@omniapaws.com for any further assistance. Your satisfaction is our priority!