Returns/Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cs@omniapaws.com.
If your return is accepted, we will provide further instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping expense will be covered by OmniaPaws if the item is defective, damaged or the wrong item is received. The customer will pay shipping expense for all other returns.
You can always contact us for any return question at cs@omniapaws.com.
Damages and issues
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to cs@omniapaws.com and we will process an insurance claim on your behalf.
Exchanges
Exchanges are accepted up to 30-days after your order is delivered. The customer is responsible for the cost of return shipment and a 25% restocking fee will incur to the returned item.
Cancellations
All orders cancelled after 24 hours are subject to a 25% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges fee. Refunds will only be issued to the original credit card that you use when placing your order.
Refunds and Returns
Returns are accepted up to 30-days after your order is delivered. The customer is responsible for the cost of return shipment and a 25% restocking fee will incur to the returned item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at cs@omniapaws.com.
Shipping Information
Bowsers Pet Products:
- UPS Ground - Free Shipping
- Crates - Ships in 3-5 business days
- Beds - Ships in 7-14 business days
Dakota 283
- UPS Ground - Free Shipping
- Ships in 3-5 business days
Gorilla Dog Beds:
- UPS Ground - Free Shipping
- Ships in 7-14 business days
Security Boss Pet Doors:
- UPS Ground - Free Shipping
- Residential Pet Doors - Ships in 3-5 business days
- Commerical/Kennel Doors - Ships in 7-14 business days
TK Products:
- Estes Express - Block Rate Shipping
- Ships in 7-14 business days
- Order Value Based Shipping
- $1.00-$145.99 – $20.00
- $146.00 – $1000.99 – $195.00
- $1001.00 – $2000.99 – $295.00
- $2001.00 – $5000.99 – $495.00
- $5001 – UP – $695.00
Zinger Sport Dog Gear
- UPS Ground - Free Shipping
- Ships in 3-5 business days
